Refund Policy

You may request a full refund of your first Rail Typing Pro payment within 30 days of purchase. Use the support link in your Paddle receipt or email support@railtyping.com from the address used to buy Pro. This guarantee is in addition to any non-waivable consumer rights that apply where you live.

Monthly and Annual subscriptions renew automatically each month or year respectively until canceled. If a renewal was unintended, contact us or Paddle within 14 days of the renewal. We will consider the request promptly and fairly, including whether Pro was materially used after renewal. Your statutory rights remain unaffected.

You can cancel future subscription renewal at any time from Account → Billing → Manage billing in Paddle. Cancellation keeps Pro active through the end of the paid period and does not automatically refund charges already completed. Lifetime is a one-time purchase, so it has no renewal to cancel; request a refund separately under the terms above. Prepaid passes on the Simplified Chinese pricing page provide 1, 3 or 12 calendar months of Pro after Paddle confirms completed payment. They are one-time purchases without automatic renewal. An additional pass extends an unexpired paid pass; an expired pass restarts at payment confirmation. Month-end dates clamp to the last day of shorter months. Gifted access runs independently. Full refunds revoke the corresponding paid period.

Paddle reviews and processes returns as Merchant of Record. Approved refunds go to the original payment method. Bank and card-network processing times vary, so the credit may take several business days to appear. Do not open a chargeback while a refund request is being reviewed; contact us first so we can help.

We may refuse requests outside the periods above, duplicate refunds, fraudulent purchases or repeated abuse of the guarantee, except where applicable law requires otherwise. A technical fault that prevents the paid features from working will always be investigated and may qualify for a refund or other remedy.

Email support@railtyping.com with your Paddle transaction or receipt number and the purchase email. Do not send card details. You can also use Paddle buyer support or the support link in your Paddle receipt.